Research | iLab Support

For all support while using iLab, we recommend submitting a Boston Children's support ticket. A Boston Children's iLab team member will either help you directly or route you to the appropriate technical person in iLab Agilent within 24 hours. This is typically the quickest way to get help using the system.

If you have an urgent matter, please email ilabBCHsupport@childrens.harvard.edu.

Note: This is only for Boston Children's core users. If you need to get in contact with iLab Agilent directly, they can be reached at: 

iLab Support Phone: 617-297-2805
Toll-free: 1-800-690-2957
E-mail: support@ilabsolutions.com